- Frequently Asked Questions
Frequently Asked Questions
Why Choose eSURRANTY.com
We cover loss and theft!
We offer next day loaner iPhone's and smartphone's should you require that we repair your device or you have a loss/theft claim. Simply put your SIM card in our phone and use it while we repair or replace your phone.
We pay for all next day shipping. (Next day shipping may not be available in all areas)
Repairs are done using only manufacturer parts. Apple devices are repaired by an Apple Store and the customer is given an Apple Repair ID to verify the repair.
Our coverage starts the same day at 11:59pm not 30 days later like our competitors. (Monthly payment policies start on the 30th day.)
Purchase coverage when it's convenient for you. We do not mandate that you purchase coverage within the first 30 days of buying your device. Pre-existing damage is NOT covered!
Easy on the budget Deductible's!
Our deductible system is a tiered system. Unlike carrier insurance that will charge you $199 and above for any issue and then send you a refurbished replacement phone. We charge you based on your claim, not a flat rate. Mechanical malfunction claims that are not caused by accidental damage, liquid or misuse will always be free!
All deductibles are listed on each policy page at the bottom of the page. They will never go up and we do not charge any administration or processing fee's. Our deductibles are listed very clearly on each policy page.
Can I cancel?
Yes, With eSURRANTY you can Cancel Anytime with no questions asked. If you cancel within the first 30 days of your policy, you will receive a FULL refund minus any claims and/or processing fees. After 30 days we will refund you on a pro-rated basis excluding any claims and/or processing fees.***
Once coverage is purchased, how long will it take to receive the actual eSURRANTY Coverage Plan?
You will immediately receive a receipt to print for your records upon completing the checkout process. Depending on the speed of your e-mail service you will receive a downloadable Terms & Conditions document usually within a few minutes. Standard coverage starts at 11:59pm EDT on the day of the policy purchase.
How Do I get coverage for more than one device?
For more than one device you would enter the first device,s information on the policy page then add it to your cart. Once you are in the "Cart" area, click on the policy page link that you wish to get the second device covered with and do the same. You can repeat this step for as many devices that you wish to get coverage for. If you have any trouble, please click on our Live Chat for assistance.
Can MY device be Covered?
We cover new, used, refurbished and insurance replacement devices. We also cover devices that you purchased from eBay or from friends or family. If your device is over 1 year old or you choose our monthly payment option, coverage starts 30 days after you purchase your policy.
What Countries do we offer our policies in?
Although you are covered worldwide with a policy from eSURRANTY, we only sell policies in the United States & Canada. If you are a resident of Canada, we only sell policies for Apple devices and Samsung Phones. If you are not sure if we cover your device, log in to our "Live Chat" and ask us.
Is my device covered when I travel to another country?
Yes, your device is covered Worldwide! However, for loss and theft coverage outside of the USA or Canada, you must purchase a separate "Travel Rider" from us at least 7 days prior to your trip. The "Travel Rider" is in addition to your policy and is only required should you wish to have loss or theft coverage when traveling outside of the USA or Canada. For specific details, you may contact us through Live Chat.
What is NOT covered?
Fraud, Pre-existing Damage, Misuse or Abuse. Loss or Theft claims made within the first 30 days of your policy purchase or within the final 14 days of your policy period. Unauthorized or previous repairs/modification to your device before your policy start date may not be covered. Any claim made within the first 30 days of a monthly payment option plan.
*** There is a cancellation fee of $199 for monthly plan customers if they cancel their policy after 10 days from the date of purchase. Yearly Pre-paid customers may cancel at anytime with no cancellation fee.