- About Us
eSURRANTY® opened in 1997 as AM Distribution, selling computer parts, peripherals and extended service plans for computers online during the dawn of the internet boom. In 2002 we focused only on the extended warranty side of our business, changed our name to Esurranty, closed our parts distribution department and started offering our services exclusively to schools, colleges and corporate clients. In 2010, we decided to offer our coverage to consumers online and eSURRANTY.com was born. Over the last 20 years, we have upheld a reputation of providing quality service to our customers at a fair price. We are proud to say that over the last 7 years we have retained over 91% of our consumer customers which is higher than any other company in our field. The majority of our customers will not only refer us to their friends, but have all of their mobile devices, tablets and computers covered with us. We guarantee 100% customer satisfaction and our motto is "We hope to EARN your business"
Our company has constantly evolved to meet the demands of a fast paced and volatile economy, but that has never compromised our commitment to quality, fair pricing and customer service. Most of all, we pride ourselves in being fair and honest to our customers. If there is a better price with a competitor for the exact same coverage, we will either match it or beat it!
eSURRANTY.com offers Service Plans at prices that are up to 60% less than your cellular phone carrier insurance programs and other insurance or warranty providers. Our Service Plans start at $4.99 per month and cover mechanical malfunction, loss, theft, non-repairable devices, cracked screens, accidental damage, water/liquid damage, batteries, chargers, buttons and most of all other issues that go wrong with your device. You do not need to wait for your manufacturers warranty to expire for our coverage to take affect like with our competitors. Coverage with us starts the day that you purchase a policy!* We do not require you to wait 30 days to make a claim, and you can get coverage for your device anytime, even if your device is over 2 years old!
We offer "Same Day Repair" service at over 400+ Certified Repair Centers nationwide and if there is not a certified location by you, we offer next day loaner iPhone's and smartphones while we have your device repaired by a certified manufacturer approved repair center!**
eSURRANTY® was created to be the leader in Mobile Device Coverage Services and we are available 24 hours a day to answer your questions by either live chat or e-mail support.
*Yearly prepaid policies start at 11:59pm EST the day you purchaseyour policy from us. Monthly plan policies start 30 caledar days after your policy purchase. All mechanical malfunction claims will be accepted 1 calendar day after policy purchase regardless of policy plan chosen. Loss and Theft coverage starts 30 calendar days after policy purchase for all policy plans.
** Same day repair or Apple Store Repair is offered to all customers 30 days after policy creation. Claims submitted within the first 30 calendar days of any policy must be completed by us at our repair faciltiy. Loaner smartphones of the same operating systems are available for use while we repair your device. Certain restrictions apply. Please review your policy terms and conditions for deposit and deductible options.